Selecting the correct fan convector size depends on your room's heat loss/gain, insulation, window area, and desired comfort. We recommend consulting a professional HVAC technician or using our sizing guide available on the Product Categories page.

Can this system do both heating and cooling? What do I need for cooling?

Yes, our fan convectors are designed for both heating and cooling when paired with an appropriate heat pump or chiller. For cooling, you'll need a chiller or reversible heat pump, proper condensate management, and a thermostat with cooling capabilities.

How quiet is it in real use (bedroom / living room / office)?

Our variable-speed fan convectors are engineered for ultra-quiet operation. At lower speeds, they are virtually silent, making them ideal for bedrooms and living areas. Noise levels increase with higher fan speeds, but they remain significantly quieter than traditional forced-air systems.

Do I need a thermostat, a controller, or both? What’s the difference?

A thermostat measures temperature and calls for heating/cooling. A controller manages the fan convector's speed and other functions, often integrating with a smart home system. You generally need both: a thermostat for temperature sensing and a controller (often built into our fan convectors or available as a separate module) for precise system management.

Will this work with my existing boiler / heat pump / chiller / buffer tank setup?

Our products are designed for broad compatibility. They work seamlessly with most hydronic heating sources (boilers, heat pumps) and cooling sources (chillers). Compatibility with your specific buffer tank setup is also generally high, but always refer to the product specifications and consult with an HVAC professional if unsure.

What valves do I need for zoning, and how do I pick the right type/size?

For effective zoning, you'll need zone valves that match your piping size (e.g., 1/2", 3/4", 1"). We offer both 2-way and 3-way valves, with selection depending on your system design (e.g., constant circulation vs. variable flow). Our Product Categories page provides details to help you pick the right type and size, or you can contact us for guidance.

How does variable-speed control work, and do I need an analog-output module?

Variable-speed control adjusts the fan convector's output precisely to match heating/cooling demand, improving comfort and efficiency. Many of our fan convectors have integrated variable-speed control. For some advanced systems or specific smart home integrations, an analog-output module might be required to translate control signals into variable fan speeds. Check individual product specifications.

Is this compatible with smart home platforms and automation (now or later)?

Yes, our products are designed with smart home integration in mind. Many offer direct compatibility with platforms like Home Assistant, while others can be integrated using our dedicated home controller ecosystem or analog-output modules for broader automation possibilities.

What wiring/power do I need, and what’s included vs sold separately?

Most fan convectors require standard household electrical wiring (e.g., 120V AC). Specific power requirements and included wiring (e.g., power cords, communication cables) vary by product. Always check the product specifications and installation guides for detailed requirements. Essential wiring is often included, but specialized control wires or smart home modules are typically sold separately.

Can I buy individual parts, or do you offer complete system bundles?

You can absolutely buy individual parts to customize or expand your system. We also offer curated complete system bundles designed to simplify the selection process for common setups, ensuring all components work together seamlessly.

What support do you provide if I get stuck during setup or commissioning?

We offer comprehensive support, including detailed installation guides, wiring diagrams, and troubleshooting tips on our website. For more personalized assistance, our Calgary-based team is available via phone or email for technical support. We're here to help ensure your system is set up correctly.

Do you ship across Canada, and can I pick up locally in Calgary?

Yes, we proudly ship our products across all of Canada. For our local customers, we also offer convenient local pickup directly from our Calgary location. Details on both options are available on our website.

Do you ship anywhere in Canada? Which carriers do you use?

Yes, HydroSmart Supply ships to every province and territory across Canada. We partner with reputable carriers such as Canada Post, FedEx, and Purolator to ensure reliable and timely delivery.

How much is shipping and how is it calculated (by weight, size, or order total)?

Shipping costs are calculated at checkout based on the total weight, dimensions of your order, and your shipping address. This allows us to provide the most accurate and fair shipping rate possible.

How long does shipping usually take to my province/city?

Shipping times vary depending on your location. Generally, orders within Alberta arrive in 1-3 business days, while shipments to other provinces can take 3-7 business days. You'll receive an estimated delivery date with your tracking information.

Do you offer free shipping over a certain order amount?

Currently, we do not offer free shipping. However, we regularly review our shipping policies and may introduce such promotions in the future.

Will I get tracking info, and when does it get sent?

Yes, absolutely! Once your order has been processed and shipped, you will receive an email notification with your tracking number. This typically happens within 1-2 business days of placing your order.

What’s in stock vs special order, and how can I tell on the product page?

Product availability (in stock, low stock, or special order) is clearly indicated on each product page. "In stock" items ship quickly, while "special order" items may have an extended lead time, which will be noted.

Can I place a bulk/contractor order or request a quote for multiple items?

Yes, we welcome bulk and contractor orders. Please contact our sales team directly at [[email]] or [[phonenumber]] to request a custom quote for larger quantities or specific project needs.

Can I change or cancel an order after it’s placed?

We process orders quickly, but if you need to change or cancel, please contact us immediately at [[email]] or [[phonenumber]]. We will do our best to accommodate your request if the order has not yet been shipped.

What’s your return/exchange policy, especially for electrical/control items?

We offer a 30-day return policy on most unused and unopened items. For electrical and control items, returns are accepted only if the product is in its original, unopened packaging. Please see our full Returns Policy page for complete details.

Is there a warranty, and how do warranty claims work?

All HydroSmart Supply products come with a manufacturer's warranty, details of which are provided on individual product pages. To make a warranty claim, please contact our support team with your order number, product serial number, and a description of the issue.

How does local pickup in Calgary work (address, hours, pickup notification)?

Local pickup is available at our Calgary warehouse located at [[Address]] during business hours: Monday to Friday, [[Hours]]. You will receive an email notification when your order is ready for pickup.

Can someone else pick up my order for me, and what ID/order info is needed?

Yes, someone else can pick up your order. They will need to present your order confirmation email (digital or print) and a piece of photo ID matching the name on the order or the designated pickup person.

Do you charge GST only, or GST + provincial taxes depending on where it ships?

As a Canadian business, we charge GST (5%) on all orders. Additionally, provincial sales tax (PST) or harmonized sales tax (HST) will be applied based on the shipping destination province, in accordance with Canadian tax regulations.

Do you offer delivery in Calgary area or pickup only?

Currently, we offer local pickup at our Calgary warehouse for online orders. We do not offer local delivery services within the Calgary area at this time.